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6 Market Pl, Durham DH1 3NB, UK – 0345 734 5345
Although the staff has been replaced by machines there were still 3 staff members that were available to help out with using these machines, however they are straight forward to use anyway... I went in to authorise my online banking and was in and out in 5-10 minutes with no problems at all. Staff were extremely helpful.
Brilliant service (and Product) from Susan Hetherington.
1 Saddler St, Durham DH1 3NR, UK – 0345 740 4404
The bank is larger than the one in Windsor, Surrey. And they have a Premier section, which Windsor does not. So their customer service was shockingly sub par. I was really surprised that the Premier officer on the day did not want to help me even though I am a premier client. I tried to approach their premier guy, but he was on a mission to avoid contact. This is very annoying as HSBC tries very hard to sell its premium brand?! I was really confused. The reason I gave it a 3 star was because the young woman at the counter was the best part of the experience. She deserved a 5 star rating while her premier colleague and the older and less than helpful gentleman at the counter, who was dismissive and not very customer orientated, deserved s zero!. Ms. Kahlbom, brava. And thank you.
I've never had any issues with them, and I've banked there for over three years now. Unsure why everyone else is giving them low scores.
12 Market Pl, Durham DH1 3NG, UK – 0345 788 8444
Had appointment to close account to be told it had to be done over the phone anyway because it was a weekend. At least they got me straight through to the right person on the phone
A new express banking system has been installed, it makes for very fast and efficient banking. Staff are extremely helpful.
9 Market Place, Durham DH1 3PN, UK – 0800 554 0814
Staff always very helpful and pleasant, nothing is ever too much bother.
The staff are good in helping out the customers!
73/75 Saddler St, Durham DH1 3NP, UK – 0191 384 3182
Really nice staff, super friendly and professional. Lovely new branch, bright and clean
9 North Rd, Durham DH1 4SH, UK – 0191 384 0561
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