OCT
16

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Lanchester Road Hospital

Lanchester Road, Durham DH1 5RD, UK – 0191 441 5700

Very friendly and helpful Wheelchair was available exactly when expected Thanks to all involved

Nice looking modern hospital friendly staff

University Hospital of North Durham

North Rd, Durham DH1 5TW, UK – 0191 333 2333

Can not thank the nurses on ward 16 enough for their patience and understanding when mam has been on their ward for the past 4 days. I am a long way from home and her only daughter, and they were so polite and helpful in bringing mam to the phone and keeping me updated. Never made me feel I was being a bother and understood my concern. Thank you so much.

MY 86 y.o father was sent to A/E by local surgery NP via urgent ambulance. My father had moderate ( pain score 6/7) abdominal pain and vomiting for 6 hours since he woke at 08.30 and hadn't had anything to drink or eat for 16 hrs by the time he attended A/E. This was during a period of very hot weather. He has type 2 diabetes, irregular heart beat (on blood thinners) and is disabled following a fractured hip last November. He was triaged very quickly. They did his BP, temperature and pulse and took blood samples and asked a few questions, but didn't assess his pain score. Paramedics had given him 2 paracetamol but he'd vomited immediately afterwards. We then waited for 2 hrs in the waiting area. When he was eventually seen he was put in a paediatric room which was round a corner from the main part , so not in sight of the nurses "station" .Presumably this was because they were short of rooms. The Doctor saw my father and one of the first things he asked was whether he had a drip in, which he didn't. He was then quite quickly sent for an X Ray and whilst he was away a nurse came to put a drip in. He was then given some I.V paracetamol and I.V fluids to rehydrate him. The nursing and medical staff were generally friendly and efficient but as he's 86 , it could realistically have been something serious (eg intestinal obstruction or ischaemic bowel due to his irregular heart beat) and he was in considerable pain and vomiting, he should have had a drip put in, his pain score assessed ,pain relief given and an X Ray more quickly. My father waited the same length of time to be seen as other people who were much younger and not in obvious pain or distress or vomiting eg a gentleman in his 50's with a badly sprained ankle! I'd also mention that the hand sanitiser dispenser in the paediatric room my father was in was empty and , although a senior member of nursing staff tried to use it and realised it was empty, nobody refilled it during the 4-5 hours we spent in the room. The trust closed the A/E department at Bishop Auckland but failed to make adequate provision for emergency care at the other 2 hospitals eg Durham and Darlington beforehand.

Cheveley Park Medical Centre

The Links, Durham DH1 2UW, UK – 0191 386 4285

Local hospitals - community hospitals and hospitals with A&E departments for DH1 5BQ.

The new NHS website below is very well worth a look. Hospitals are not only listed but evaluated. I certainly know which ones I would go to! At the very least you will know what questions to ask if you are sent to one which has not entered its data. Good luck!
Find the local Health Trust for DH1 5BQ

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